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| Research article summary (published 29 Jun 2003): |
Workplace violence. A focus on verbal abuse and intent to leave the organization.
Full Abstract
PURPOSE:
To describe the experience of verbal abuse in a large multihospital system and determine the relationship of verbal abuse with intent to leave the organization.
DESIGN:
Descriptive correlational design using mailed questionnaires.
SAMPLE:
Randomized sample of 1000 nurses received questionnaire; 46% response rate, with a final useable sample of 461 surveys.
FINDINGS:
Of the respondents, 91% had experienced verbal abuse in the past month. The physician was the most frequent source of verbal abuse, followed by patients, patient families, peers, supervisors, and subordinates. More than 50% of the sample did not feel competent in responding to verbal abuse. Amount of abuse and intent to leave were significantly related (r = .211, p < .01).
DISCUSSION:
Organizations must adopt zero-tolerance policies for professional verbal abuse. Education and coaching are needed to help nurses to improve their skills when responding to patient-to-nurse and professional-to-professional verbal abuse.
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Author information
Author/s: Sofield, Laura (L); Salmond, Susan W (SW);
Affiliation: Meridian Institute for Aging, Senior Health Center, Meridian Health System, USA.
Journal and publication information
Publication Type: Journal Article
Journal: Orthopaedic nursing / National Association of Orthopaedic Nurses (Orthop Nurs), published in United States. (Language: eng)
Reference: -2003 Jul-Aug; vol 22 (issue 4) : pp 274-83
Dates: Created 2003/09/09; Completed 2003/10/17; Revised 2004/11/17;
PMID: 12961971, status: MEDLINE (last retrieval date: 11/6/2008)
Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.
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