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| Research article summary (published 27 Feb 2003): |
Towards a learning organization: the introduction of a client-centered team-based organization in administrative surveying work.
Full Abstract
Within administrative surveying work in Sweden, a transition to a client-centered team-based organization was made during 1998. The aim of this study was to describe the employees' perceptions and expectations of job and organizational practices when working as a generalist in a client-centered team-based organization; job and organizational practices and well-being and effectiveness measures were examined when introducing a team-based organization. Interventions such as courses in how to cope with the role of a generalist, how to increase service to clients, education in technology, law and economics, as well as computer information support, were ongoing at the time of the study. The Team Work Profile and QPS Nordic questionnaires were used. All the surveyors in five regions in Sweden participated, in total 640 surveyors. The transition to a client-centered team-based organization was expected to improve job control and job content but at the same time lead to impairments in job climate and group cohesion. Distress was associated with negative future expectations of the organization. High job control and group cohesion were the central contributors towards growth in personal competence and social effectiveness of teamwork. Both internal and external client-related activities of team and organization were in focus during the transition.Copyright 2003 Elsevier Science Ltd.
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Author information
Author/s: Gard, G (G); Lindström, K (K); Dallner, M (M);
Affiliation: Department of Musculoskeletal Diseases, Lund University, Box 5134, Lasarettsgatan 7, 220 05 Lund, Sweden. gunvor.gard(-atsign-)sjukgym.lu.se
Journal and publication information
Publication Type: Journal Article
Journal: Applied ergonomics (Appl Ergon), published in England. (Language: eng)
Reference: 2003-Mar; vol 34 (issue 2) : pp 97-105
Dates: Created 2003/03/11; Completed 2003/07/30; Revised 2004/11/17;
PMID: 12628566, status: MEDLINE (last retrieval date: 11/6/2008)
Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.
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