Surprise, Surprise, Surprise! A complexity science view of the unexpected.

Full Abstract

Surprise can emanate from two sources:
lack of sufficient information or knowledge and the basic dynamics of complex adaptive systems. The authors expand the traditional view of surprise with a complexity perspective that makes it possible to ask new questions and to consider new ways of understanding the world around us. They discuss creativity and learning as two strategies for capitalizing on the surprises that confront organizations.

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Author information

Author/s: McDaniel, Reuben R (RR); Jordan, Michelle E (ME); Fleeman, Brigitte F (BF);

Affiliation: McCombs School of Business, The University of Texas at Austin, USA.

Journal and publication information

Publication Type: Journal Article

Journal: Health care management review (Health Care Manage Rev), published in United States. (Language: eng)

Reference: -2003 Jul-Sep; vol 28 (issue 3) : pp 266-78

Dates: Created 2003/08/27; Completed 2003/10/03; Revised 2004/11/17;

PMID: 12940348, status: MEDLINE (last retrieval date: 11/6/2008)

Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.

Comments and Corrections

CommentIn: Health Care Manage Rev. 2003 Jul-Sep;28(3):279-83; discussion 289-90. (PMID: 12940349)

CommentIn: Health Care Manage Rev. 2003 Jul-Sep;28(3):284-8; discussion 289-90. (PMID: 12940350)

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