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| Research article summary (published 4 Nov 2001): |
Supporting informed consumer health care decisions: data presentation approaches that facilitate the use of information in choice.
Full Abstract
To make informed choices and navigate within a complex health care system, consumers must have easily available, accurate, and timely information, and they must use it. Contrary to the consumer-driven approach, however, the evidence demonstrates that having an abundance of information does not always translate into its being used to inform choices. The challenge is not merely to communicate accurate information to consumers, but to understand how to present and target that information so that it is actually used in decision-making. This paper reviews what is known from studies of human judgment and decision-making and discusses their implications for supporting informed consumer choice. We delineate the types of decisions that consumers and patients are making, the barriers to using information effectively in choice, and draw upon the evidence for the efficacy of different presentation strategies to propose an initial framework for evaluating and choosing comparative information presentation approaches.
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Author information
Author/s: Hibbard, Judith H (JH); Peters, Ellen (E);
Affiliation: Department of Planning, Public Policy and Management, University of Oregon, Eugene, Oregon 97403, USA. jhibbard@oregon.edu
Journal and publication information
Publication Type: Journal Article; Research Support, Non-U.S. Gov't; Research Support, U.S. Gov't, Non-P.H.S.; Review
Journal: Annual review of public health (Annu Rev Public Health), published in United States. (Language: eng)
Reference: 2003-; vol 24 (issue ) : pp 413-33
Dates: Created 2003/04/01; Completed 2003/07/07; Revised 2006/11/15;
PMID: 12428034, status: MEDLINE (last retrieval date: 11/6/2008)
Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.
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