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| Research article summary (published 29 Jun 2002): |
Resurfacing the care in nursing by telephone: lessons from ambulatory oncology.
Full Abstract
The practice of providing telephone mediated advice and assistance is often described as "telephone triage" in relevant literature. The decision-making processes required for priority-setting and the provision of advice have been found to be complex and multifaceted. Conceptualization of this valuable patient care activity as a linear "triage" function serves to make invisible the nursing care provided. This article explores the current practice of providing telephone mediated advice and assistance in the following 2 distinct nursing care settings:
emergency departments and ambulatory oncology centers. Examination of this activity in these 2 settings provides a forum to discuss and critique legally and fiscally driven prescriptive protocol use to inform decision-making. The effectiveness of experiential knowledge coupled with the strengths of nurse-patient relationships suggests that a need exists to highlight the caring aspects of telephone mediated assistance.
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Author information
Author/s: Wilson, Rosemary (R); Hubert, John (J);
Affiliation: Empire 2, Kingston General Hospital, 76 Stuart Street, Kingston, Ontario, Canada K7L 2V7.
Journal and publication information
Publication Type: Journal Article
Journal: Nursing outlook (Nurs Outlook), published in United States. (Language: eng)
Reference: -2002 Jul-Aug; vol 50 (issue 4) : pp 160-4
Dates: Created 2002/08/21; Completed 2002/09/24; Revised 2004/11/17;
PMID: 12189351, status: MEDLINE (last retrieval date: 11/6/2008)
Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.
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