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Research article summary:
Predicting workplace outcomes from the ability to eavesdrop on feelings.
Abstract Extract:
Emotion recognition, the most reliably validated component within the construct of emotional intelligence, is a complicated skill. Although emotion recognition skill is generally valued in the workplace, 'eavesdropping,' or relatively better recognition ... (Full abstract text below) Published 2002Oct
in Journal: J Appl Psychol
(Language : eng)
Full Pubmed Extract
This information was retrieved, real-time, on your behalf from the public area of the Pubmed website:
1. J Appl Psychol.
2002 Oct;87(5):963-71
Predicting workplace outcomes from the ability to eavesdrop on feelings.
Elfenbein HA, Ambady N
Program in Organizational Behavior, Harvard University, Boston, Massachusetts 02163, USA. hillary@post.harvard.edu
Emotion recognition, the most reliably validated component within the construct of emotional intelligence, is a complicated skill. Although emotion recognition skill is generally valued in the workplace, "eavesdropping," or relatively better recognition ability with emotions expressed through the less controllable "leaky" nonverbal channels, can have detrimental social and workplace consequences. In light of theory regarding positive emotion in organizations, as well as research on the consequences of perceiving negative information, the authors hypothesized and found an interaction between nonverbal channel and emotional valence in predicting workplace ratings from colleagues and supervisors. Ratings were higher for eavesdropping ability with positive emotion and lower for eavesdropping ability with negative emotion. The authors discuss implications for the complexity of interventions associated with emotional intelligence in workplace settings.
PMID : 12395820 [PubMed - Indexed for MEDLINE]
This information is obtained from the National Library of Medicine (NLM). Abstract text and other information may be subject to copyright. Type "NLM copyright" into Google for more information.
Full Author Information
| First Name | LastName | Initials |
| Hillary Anger | Elfenbein | HA |
| Nalini | Ambady | N |
Affiliation: Program in Organizational Behavior, Harvard University, Boston, Massachusetts 02163, USA. hillary@post.harvard.edu
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MESH categories and related page links
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Category links from this article:- Adolescent
- Adult
- Cues
- Emotions
- Female
- Humans
- Interpersonal Relations
- Male
- Nonverbal Communication
- Recognition (Psychology)
- Workplace
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