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Research article summary:

Out of sight, out of mind: why doesnt widespread clinical quality failure command our attention?

Abstract Extract:
This paper examines the tolerance by all stakeholders of increasingly well documented evidence of serious and widespread clinical quality failure in the United States. Using research evidence from psychology, it describes specific cognitive and ... (Full abstract text below)

Published 2003 Mar-Apr in Journal: Health Aff (Millwood) (Language : eng)

Full Pubmed Extract

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1. Health Aff (Millwood).  2003 Mar-Apr;22(2):119-27

Out of sight, out of mind: why doesn't widespread clinical quality failure command our attention?

Milstein A, Adler NE

Pacific Business Group on Health, San Francisco, USA.

This paper examines the tolerance by all stakeholders of increasingly well documented evidence of serious and widespread clinical quality failure in the United States. Using research evidence from psychology, it describes specific cognitive and motivational impediments to the perception of quality failure-those shared by all stakeholders and those particularly relevant to patients and their families and to health care professionals. The authors endorse efforts by the National Quality Forum and others to make quality failure more publicly visible. They also point to the pivotal role of health care industry leaders in sustaining focus on a problem that inherently resists visibility.

PMID : 12674415 [PubMed - Indexed for MEDLINE]


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Full Author Information

First NameLastNameInitials
ArnoldMilsteinA
Nancy EAdlerNE

Affiliation: Pacific Business Group on Health, San Francisco, USA.

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MESH categories and related page links

This article was linked to the MESH categories shown on the left below. The links on the right are related Memletics pages.

Category links from this article:

  • Attitude of Health Personnel
  • Attitude to Health
  • Comprehension
  • Decision Making
  • Humans
  • Institute of Medicine (U.S.)
  • Leadership
  • Medical Errors
  • Public Opinion
  • Quality Assurance, Health Care
  • Signal Detection (Psychology)
  • Social Perception
  • Social Responsibility
  • United States
   

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