Empowerment in the service industry: an empirical study in Taiwan.

Full Abstract

Employee empowerment is an essential managerial means that can be used to obtain competitive advantages from human resources in the new millennium. A comprehensive understanding of the essence of empowerment is crucial to facilitate its effective implementation. In this article, the author proposes a 4-dimensional empowerment model in an organizational setting and a matrix that incorporates the 4 dimensions and the 7S (R. H. Waterman, T. J. Peters, & J. R. Phillips, 1980) organizational factors. In addition, this study represents an empirical examination of the effects of personal and company characteristics on empowerment. The implications of the research results are discussed.

Learn Faster Today Improve your study skills

Author information

Author/s: Lin, Carol Yeh-Yun (CY);

Affiliation: Department of Business Administration, National Chengchi University, Wenshan, Taipei, Taiwan. yehyunln(-atsign-)nccu.edu.tw

Journal and publication information

Publication Type: Journal Article; Multicenter Study

Journal: The Journal of psychology (J Psychol), published in United States. (Language: eng)

Reference: 2002-Sep; vol 136 (issue 5) : pp 533-54

Dates: Created 2002/11/14; Completed 2003/02/26; Revised 2004/11/17;

PMID: 12431037, status: MEDLINE (last retrieval date: 11/6/2008)

Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.

External Links for this article (including full text providers, if available):

Click Electronic Full-text Provider Links to see options for finding the electronic full text links to this article. Note there may be a subscription or fee required for access to the full text. See our FAQ for information on finding FREE full text articles.

This article may also be located in paper journal collections available in many libraries. Use the Journal and Publication Information above to find the full article.

MeSH headings (categories)

This article was linked to the MESH Headings shown below.

This article has not been indexed for related articles as yet, however you can still use the live related article search links below.

See 100+ related articles.