What cognitive science tells us about the design of reports for consumers.

Full Abstract

The health services literature many articles related to expanding and refining quality measures. But the rich body of empirical research on how people process information has rarely been applied to the challenge of presenting complex information about health care in ways that facilitate its comprehension and use. In this article, the authors review key findings from this research. Based on their review, the authors develop some general principles for presenting information and demonstrate their utility by assessing three Web sites that report performance data.

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Author information

Author/s: Vaiana, Mary E (ME); McGlynn, Elizabeth A (EA);

Affiliation: RAND, USA.

Journal and publication information

Publication Type: Journal Article; Review

Journal: Medical care research and review : MCRR (Med Care Res Rev), published in United States. (Language: eng)

Reference: 2002-Mar; vol 59 (issue 1) : pp 3-35

Dates: Created 2002/03/06; Completed 2002/03/12; Revised 2007/11/15;

PMID: 11877877, status: MEDLINE (last retrieval date: 12/26/2008)

Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.

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